Last updated: April 2026
When you use MSK Insight, we collect the information you provide during signup and onboarding: your name, email address, clinic details (name, phone, website), and branding preferences (logo, colours). We also collect symptom checker usage data (which symptoms are selected, results shown) in anonymised form.
We use your information to: operate your symptom checker, process payments via Stripe, send you service emails (welcome, ad URLs, billing), and improve our product. We never sell your data to third parties.
MSK Insight does not collect personally identifiable information from patients who use the symptom checker. No names, emails, or medical records are stored. Symptom selections are processed in the browser and are not transmitted to our servers.
Your clinic data is stored securely in Supabase (hosted in the EU). Payment information is handled exclusively by Stripe and never touches our servers. We use industry-standard encryption (TLS 1.3) for all data in transit.
You have the right to access, correct, or delete your data at any time. You can export your clinic data from the dashboard or contact us at nikos@mskinsight.com to request deletion. We will respond within 30 days.
We use essential cookies for authentication and session management. We use Google Analytics (GA4) for anonymised usage statistics. You can opt out of analytics by disabling cookies in your browser.
For privacy questions, email nikos@mskinsight.com.